🌞 Sunny Tip: We want you to love your Dippin Daisys swimwear as much as we love creating it! If something isn’t perfect, we’re here to make it right with our sunny customer service.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!

Shipping Methods & Delivery Times

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Carrier: EMS
  • Available for orders over $50
  • Delivery Time: 15-25 business days after shipment

Please note: Delivery times may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Our Return Promise

At Dippin Daisys, we’re committed to ensuring you feel absolutely amazing in our swimwear. If your purchase doesn’t meet your expectations, we offer a hassle-free return and exchange process.

Return Timeline: 15 days from delivery date

Condition: Items must be unworn, unwashed, with original tags attached

Processing Time: 5-7 business days after we receive your return

Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)

Step-by-Step Return Process

1 Submit Your Request: Use our return form template below and email it to our customer care team
2 Receive Authorization: We’ll send you a return authorization number and shipping instructions within 24 hours
3 Package Your Items: Include the original packaging and all tags
4 Ship Your Return: Use a trackable shipping method to our address
5 Confirmation: We’ll email you when we receive and process your return

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Hello Dippin Daisys Team,

I would like to request a return/exchange for my recent order:

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify – Size issue, Style preference, etc.]
Preferred Action: [Refund / Exchange for (specific product)]

Thank you for your assistance!

Best regards,
[Your Name]

Refund Information

Refund Timeline

Once we receive and inspect your return, refunds will be processed to your original payment method within 5-7 business days. Please allow additional time for your bank or credit card company to process the refund.

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Exchange Policy

We’re happy to exchange your item for a different size or style! Exchanges are subject to availability. If your preferred exchange item is out of stock, we’ll process a refund and notify you when the item is back in stock.

Non-Returnable Items

To ensure the hygiene and quality of our swimwear for all our sun-seeking customers, the following items cannot be returned:

  • Final Sale Items: Clearly marked sale merchandise
  • Swimwear without Original Tags: For hygiene reasons, we cannot accept returns of swimwear with removed tags
  • Worn or Altered Items: Any items showing signs of wear, washing, or alteration

Damaged or Defective Items

If your Dippin Daisys swimwear arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll send a replacement right away and cover all return shipping costs.

🌊 Swimwear Care Tip: Always try on swimwear over underwear to maintain hygiene and keep your return options open! We want every Dippin Daisys experience to be as refreshing as a dip in the ocean.

Need Help? We’re Here for You!

Our sunny customer care team is ready to assist with any questions about shipping, returns or exchanges:

Email: [email protected]

Response Time: Within 24 hours

Return Address: 1088 Moore Avenue, Fort Worth, US 76107

Thank you for choosing Dippin Daisys! We’re committed to making your swimwear shopping experience as sunny and carefree as a day at the beach.

With sunny smiles,
The Dippin Daisys Team